Salesforce B2C Commerce 19.2 > Administering Your Organization > Global Preferences > Unified Authentication Via Account Manager

Manually Migrate Users to Unified Authentication

Some users are not able to link their Business Manager and Account Manager profiles. If the two accounts have different emails, the user can't migrate to unified authentication. In this case, you must manually migrate the user from Business Manager to Account Manager.
  1. In Account Manager, click User.
  2. Select the user.
  3. Copy the User ID.
  4. In Business Manager, select Administration > Organization > Users.
  5. Select the user.
  6. Paste the User ID in the Account Manager User ID field.
  7. Click Apply.