Starting, Stopping, and Restarting Instances in Control Center

If you have sufficient permissions, you can restart any running instance, stop any running sandbox, and start any instance whose status is down ("Administratively down" or "System down").

To start, stop, or restart an instance, perform the following steps:

  1. Login to Control Center: https://controlcenter.commercecloud.salesforce.com/.
    The Control Center window opens.
  2. Click Instances.
  3. Search for―or navigate to―the instance you want to start, stop, or restart.
  4. Click start, stop, or restart.

    When you click one of these actions, a confirmation message appears asking if you want to continue.

  5. Click Yes.

Control Center attempts to start, stop, or restart the instance, and changes the instance's status as appropriate.

Note: Starting or restarting an instance might take several minutes.