Customer Service Center

Note: Customer Service Center is turned off by default. All users (including administrators) must have permissions set in Business Manager to be able to use the Customer Service Center module.

Depending on your permission, this module lets you:

You can also customize Customer Service Center to modify the behavior and appearance of its business logic and user interface.

You can leverage existing B2C Commerce capabilities and integrations in Customer Service Center using B2C Commerce Soap APIs and Open Commerce API (OCAPI) hooks. For example, Payment Service Providers and Order Calculation.

Related Links

Customer Service Center

Setting Permissions for Customer Service Center

Specifying Customer Service Center Settings

Starting Customer Service Center

Creating a New Order in Customer Service Center

Handing Off a Basket to a Customer

Finding an Order in Customer Service Center

Finding, Creating, and Editing a Customer in Customer Service Center

Resetting a Customer Password in Customer Service Center

Editing Customer Information in Customer Service Center

Customer Service Center Customization

Customer Service Center UI Customization

Creating a Customer Service Center UI Configuration Manually

Customer Service Center Advanced Configuration

Customer Service Center Customizable Areas

Customer Service Center Customizable Area Data Sources