Retrieve Customer Data Snapshots

  1. Select Merchant Tools > Customers > Snapshots.
  2. Click the History tab to view a list of existing snapshots.
  3. To access a snapshot's files, click Open Snapshot Directory next to the snapshot. You must have WebDAV credentials to access the directory.
    Note: If the snapshot is still being generated, the export.json file contains information on the current status of its processes.
    Note: If, once the snapshot is complete, a file is empty, or is not present, then no relevant data of that type was found.