Overview of the Import/Export Process

The basic steps for import are as follows:

  1. Create an XML file that conforms to the Salesforce B2C Commerce schema for that type of system object. See the Import/Export Object Cheatsheet for a list of all B2C Commerce objects and the schema files used to import them.
  2. Transfer the XML file from the merchant backend system to a B2C Commerce instance. For Staging or Production instances, you also need to set up a secure connection for the file transfer. Sandboxes don't require a secure connection.
  3. Import the XML file into the instance database. You can do this manually through Business Manager or by creating a custom pipeline. B2C Commerce provides import pipelets for most standard imports. Salesforce recommends using the standard import pipelets whenever business objects need to be loaded into B2C Commerce as opposed to implementing custom logic with B2C Commerce script or pipelets. The standard import pipelets can deal with large data sets, are fast and reliable, and use system resources efficiently.

The basic steps for export are as follows:

  1. Export the database objects to an XML file. The export file uses the same schema definition that is used to import the database objects. You can do this manually through Business Manager or by creating a custom pipeline. You must create a pipeline to automate data exports. B2C Commerce provides export pipelets that can be used for most exports. In some cases, the export pipelets allow more granularity in the objects you choose to export than can be selected in Business Manager.
  2. Transfer files from the instance to the merchant backend system. You might also need to set up a secure connection, depending on the PCI-DSS requirement for transfer of the data or the requirements of the backend system.

For recurring import/export processes, you can configure batch jobs for both file transfer and import/export. You can also use pipelets for programmatic control of the import/export process.


There are special import/export considerations for each type of Instance:

Related Links

Import and Export

Import/Export Checklist