Order Management Systems

An Order Management System (OMS) acts as a central system for handling all the elements of an order, providing a global view of the order lifecycle. It also provides a master repository for storing order-related information, facilitating the use of analytics. The ideal OMS model is cloud-based, or Software as a Service (SaaS), because it can be accessed from any location with internet connectivity. Order Management is built on this cloud-based model.

Elements

Generally, an OMS includes some or all of the following modules:

A role-based security system controls access to the various modules. Most users can have permissions only to modules that they use regularly, while administrative users can access many areas of the system.

The Order Hub

An OMS serves as a central hub for order activity. This hub enables a consistent order workflow while integrating with other systems, such as a Salesforce B2C Commerce website host or a tax calculation service. It can simplify the combination of systems following a merger or acquisition, whereby legacy systems can be connected to the master OMS as a first step. You can then replace them one at a time.

As the hub, an OMS must be able to interface with the other systems that touch the order. These interfaces can be in the form of proprietary connectors, but ideally use a Service-Oriented Architecture (SOA). The flexibility of web services makes it easy to set up and modify interfaces without disrupting the backbone of the order process. Order Management’s SOA is designed to provide this flexibility.

Benefits

In addition to providing a central reference point for the order lifecycle, an OMS offers several other benefits, such as the following.

Related Links

Order Management Overview

Glossary