Order Record Synchronization

The main channel through which Order Management captures orders is through Salesforce B2C Commerce. In this configuration, Order Management automatically collects order records from Salesforce B2C Commerce and, in turn, can pass updated data back to it.

The specific data that is exchanged between Order Management and B2C Commerce is defined by configuring the Demandware provider in the Order Management Provider Manager. For example, you can configure Order Management to pass updated inventory data to B2C Commerce after processing orders.

You can also configure the Demandware provider to use either B2C Commerce or Order Management as the master interface for certain types of data. For example, you can configure catalogs to be mastered through Order Management, with the catalog data sent to B2C Commerce as part of the data feed.

Another order channel is the optional Customer Service Center module, which enables customer service representatives to accept phone orders and enter them into the system manually. This interface is also available for administrators to manually create orders if needed.

Custom configurations can also be set up to interface with other order sources using .NET controls and web services. For information on this type of customization, contact the Support team.