Edit Order- and Item-Level Attributes

Item-level and order-level custom attributes can be edited from the Order detail page in Customer Service Center.

Note: To enable editing, the Publicly Editable checkbox must be selected in the Attribute Manager in the Administration module.
  1. In Order Management Customer Service Center, select Find Order from the top menu or the Actions menu.
    The Order search page opens.
  2. Search and locate the order associated with the customer.
  3. To edit the order-level attribute value, click the attribute link in the Order Attribute section. To enable editing, the Publicly Editable checkbox must be selected in the Attribute Manager in the Administration module. If this isn't enabled the order attribute is display-only
    The Edit attribute dialog opens so you can edit the order attribute value. Click Update to save your changes or Cancel to return to the Order detail page.
  4. To edit the item-level attribute value, click the attribute link for the item in the Item section.
    The Edit attribute dialog opens so you can edit the item attribute value. Click Update to save your changes or Cancel to return to the Order detail page.