Managing returns

When you click the link for the Return ID, the Return details page opens.

This table describes the fields and buttons that appear on the Return details page.

Fields and Buttons Description
Void button Voids this return.
Suspend button Suspends this return.
Site The warehouse site where the return was received.
Created and Updated The date and time the return was created and updated, if applicable.
Customer The customer information including Customer Code, Customer Name, Address, Phone number, and Email address.
Items The information about the returned item includes the Item Code, Order ID, Return Order ID, Item Description, Quantity, Restock, Received. You can view item information as follows:
  • Click Item code link to view to Item details page.
  • Click the Order ID link to view the Order details page.
  • Click the Return Order ID link to view the Return Order details pages.
  • Click the Void button to void the return of the item. This is the same functionality as the Void button along the top right of the page.
Related Orders The information on related orders includes the Order ID, Type of order, Date, Customer name, Ship Address, Bill Email, Bill Phone, Currency, Total, Allocated status, Fulfilled status. You can click the Order ID to view the Order details page.
Related Return Orders The information on related return orders including the Return Order ID, Date, Catalog, Site, Customer, Address, Currency, and Total. You can click the Return Order ID to view the Return Order details page.
Activity The return activities with date, user name, and description (received, approved).
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