Customer Service Center

Customer Service Center enables you to perform many functions that are typically performed by a call center representative, including:

The following diagram summarizes the available workflows in Customer Service Center.

You must understand and configure the following prior to using Customer Service Center:
Access Customer Service Center from the Customer Service section of the Order Management menu or via a standalone URL.
Note: Order Management can also integrate with third-party customer service systems.

Customization

Customer Service Center can be: