Scenario: Appeasements on Closed Orders

In this scenario, a 10% appeasement has been applied to the Office Desk - Black line item, including shipping, after the order has been fulfilled and closed. Price and price adjustment values are updated on the original line item to reflect the appeasement amount, which appears in the Credit Amt field. The following table describes this as it appears in Customer Service Center:

Field(s) Calculation
Status The status and quantities of the original order line remain the same. The original quantity of 2 has been ordered, allocated, and shipped.
Line item prices Calculated by applying the 10% appeasement to the original line item values:
  • Orig. Unit Price: Remains at its original value of $159.19. This is the amount that was actually charged to the customer.
  • Unit Price: Reduced by 10% from $159.19 to $143.27.
    Note: A dagger icon appears to signify that the exact value of this field is preserved to more than two decimal places. Hovering over the dagger opens a tooltip that shows the exact value. In this case, $159.19 x 10% = $143.271.
  • Tax: Reduced by 10% from $19.10 to $17.19 (6% of the Ext. Price).
  • Ext. Price: Reduced by 10% from $318.38 to $286.54.
  • Credit Amt: Reflects the 10% of the original price that was credited back to the customer when the appeasement was applied. 10% of $318.38 is $31.84.
Line item promo price adjustment values Recalculated proportionally to the appeasement. In this case, each value aside from the original unit price is reduced by 10%:
  • Orig. Unit Price: Remains at its original value of $45.00. This is the amount of the price adjustment that was applied to the original charges.
  • Unit Price: Reduced by 10% from $45.00 to $40.50.
  • Tax: Reduced by 10% from $2.70 to $2.43.
  • Ext. Price: Reduced by 10% from $45.00 to $40.50.
  • Credit Amt: Reflects the 10% of the original price adjustment that reduced the amount credited back to the customer when the appeasement was applied. 10% of $45.00 is $4.50.
Subtotal Recalculated based on the new pricing values. It's equal to the sum of the Ext. Price fields:

$225.98 + $126.99 + $0.00 + $286.54 - $40.50 (price adjustment) + $173.19 = $772.20

Price Adj. The original order-level price adjustment of $75.00 appears here. Beneath it, in red, is the amount it was reduced due to the appeasement. The order-level price adjustment is reduced proportionally to the reduction in the subtotal. (The order-level price adjustment is considered to be prorated across all the line items by price.) The subtotal has been reduced by 3.42%. 3.42% of the original price adjustment of $75 is $2.56. The actual amount of the order-level price adjustment is $72.44, which isn't explicitly shown here.
Shipping The original shipping charge of $60.00 appears here. Beneath it, in red, is the amount it was reduced due to the appeasement. The shipping charge is reduced proportionally to the reduction in the subtotal. (In this scenario, which doesn't consider any special shipping charges for specific items in the order, the shipping is considered to be prorated across all the line items by price.) The subtotal has been reduced by 3.42%. 3.42% of the original shipping charge of $60 is $2.05. The actual shipping charge is $57.95, which isn't explicitly shown here.
Tax The original tax of $47.07 appears here. Beneath it, in red, is the amount it was reduced due to the appeasement. The taxable amount is calculated as follows:

subtotal - price adjustment + shipping charge

In this example, the taxable amount is the subtotal of $772.20, minus the price adjustment of $72.44, plus the shipping charge of $57.95, for a total of $757.71. This has been reduced by 3.42% from the original taxable amount. 3.42% of the original tax of $47.07 is $1.61. The actual tax is $45.46, which isn't explicitly shown here.

Note: The total taxable amount is not shown.
(USD) Total Recalculated based on the new amounts as follows:

subtotal - price adjustment + shipping charge + tax

In this example, the total is the subtotal of $772.20, minus the price adjustment of $72.44, plus the shipping charge of $57.95, plus the tax of $45.46, for a total of $803.17.