Cancellations and Returns

Cancellations and returns are applied at the order line level.

Note: The Order Edit Line Return Include Defaults setting in the Customer Service provider defines which order line fields are included in returns by default. If a particular field isn't being included by default, check this setting.
The following topics illustrate how pricing is handled when an item is canceled from an unfulfilled order or returned from a fulfilled order:
Note: Items can't be canceled while an order is in waiting fulfillment status.