Scenario: Cancellations on Unallocated Orders

In this scenario, one item from the Office Desk - Black line has been canceled from the order while it's in the waiting allocation state. The agent has chosen to include the shipping fee in the calculation. The following table describes this as it appears in Customer Service Center:

Field(s) Calculation
Status The quantities for the canceled item have changed as follows:
  • Orig. Order: This field now appears, with the original ordered quantity of 2.
  • Ordered: Updated to reflect the canceled item. In this case, one item was canceled out of two, so the Ordered quantity has changed from 2 to 1.
Line item prices Recalculated based on the new unit quantity. The Orig. Unit Price and Unit Price remain the same. The Tax and Extended Price fields have both been reduced by half to reflect the quantity change from 2 to 1:
  • Tax: Reduced from $19.10 to $9.55.
  • Ext. Price: Reduced from $318.38 to $159.19.
Line item promo price adjustment values Recalculated based on the new unit quantity. Each field has been reduced by half to reflect the quantity change from 2 to 1:
  • Orig. Unit Price: Reduced from $45.00 to $22.50.
  • Unit Price: Reduced from $45.00 to $22.50.
  • Tax: Reduced from $2.70 to $1.35.
  • Ext. Price: Reduced from $45.00 to $22.50.
Subtotal Recalculated based on the new unit quantity. It's equal to the sum of the Ext. Price fields:

$225.98 + $126.99 + $159.19 - $22.50 (price adjustment) + $173.19 = $662.85

Price Adj. The order-level price adjustment is reduced proportionally to the reduction in the subtotal. (The order-level price adjustment is considered to be prorated across all the line items by price.) The subtotal has been reduced by 17.1%. Reducing the original price adjustment of $75 by 17.1% results in the new price adjustment of $62.18.
Shipping The shipping charge is reduced proportionally to the reduction in the Subtotal. (In this scenario, which does not consider any special shipping charges for specific items in the order, the shipping is considered to be prorated across all the line items by price.) The subtotal has been reduced by 17.1%. Reducing the original shipping of $60 by 17.1% results in the new shipping charge of $49.74.
Tax Recalculated based on the new amounts. The taxable amount is calculated as follows:

subtotal - price adjustment + shipping charge

In this example, the taxable amount is the subtotal of $662.85, minus the price adjustment of $62.18, plus the shipping charge of $49.74, for a total of $650.42. The tax of 6% on this amount is $39.03.

Note: The total taxable amount isn't shown.
(USD) Total Recalculated based on the new amounts as follows:

subtotal - price adjustment + shipping charge + tax

In this example, the total is the subtotal of $662.85, minus the price adjustment of $62.18, plus the shipping charge of $49.74, plus the tax of $39.03, for a total of $689.44.

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