Scenario: Edits on Unallocated Orders

In this scenario, the Desk Chair - Black and the Office Desk - Black line items have been edited in the following ways while the order is in the waiting allocation status:

The Orig Unit Price, Unit Price, Tax, and Ext. Price fields are updated to reflect the new prices, as are the order totals. No other fields are affected, including the shipping charges and any line-level or order-level price adjustments.

Note: This behavior has changed from previous releases, where the original order lines would be canceled and replaced with new order lines reflecting the updated prices.
Note: If payment has been captured, then after the Customer Service agent clicks Calculate, the total price difference resulting from the edit might appear below the order-level appeasement fields as Total Amount to Credit or Excess Funds, with no change to any other fields. Depending on the configuration, the agent or an Order Management administrator must then submit the refund. See Handling Excess Funds with Payment Captured Before Allocation for details.
X Privacy Update: We use cookies to make interactions with our websites and services easy and meaningful, to better understand how they are used. By continuing to use this site you are giving us your consent to do this. Privacy Policy.