Scenario: Price Changes on Closed Orders

In this scenario, a price change to $129.99 has been applied to the Office Desk - Black line item after the order has been fulfilled and closed. Pricing and price adjustment values are updated on the original line item to reflect the changed price. The following table describes this as it appears in Customer Service Center:

Field(s) Calculation
Status The status and quantities of the original order line remain the same. The original quantity of 2 has been ordered, allocated, and shipped.
Line item prices Calculated by applying the new unit price of $129.99:
  • Orig. Unit Price: Remains $159.19.
  • Unit Price: Changed to $129.99.
  • Tax: Changed to $15.59 (6% of the new price).
  • Ext. Price: Changed to $259.98 (the new unit price times quantity 2).
  • Credit Amt: The difference in total price credited back to the customer due to the price change. In this case, it's the difference in unit price ($159.19 - $129.99 = $29.20) times the quantity of two.

    $29.20 x 2 = $58.40

Line item promo price adjustment values The original price adjustment isn't affected by the price change. The values remain the same:
  • Orig. Unit Price: $45.00
  • Unit Price: $45.00
  • Tax: $2.70
  • Ext. Price: $45.00
  • Credit Amt: $0.00.
Subtotal Recalculated based on the new pricing values. It's equal to the sum of the Ext. Price fields:

$225.98 + $126.99 + $259.98 - $45.00 (price adjustment) + $173.19 = $741.14

Price Adj. The original order-level price adjustment isn't affected by the price change. It remains $75.00.
Shipping The original shipping charge isn't affected by the price change. It remains $60.00.
Tax The original tax of $47.07 appears here. Beneath it, in red, is the amount it was reduced due to the price change. The taxable amount is calculated as follows:

subtotal - price adjustment + shipping charge

In this example, the taxable amount is the subtotal of $741.14, minus the price adjustment of $75.00, plus the shipping charge of $60.00, for a total of $726.14. This has been reduced by 7.44% from the original taxable amount. 7.44% of the original tax of $47.07 is $3.51. The actual tax is $43.56, which isn't explicitly shown here.

Note: The total taxable amount is not shown.
(USD) Total Recalculated based on the new amounts as follows:

subtotal - price adjustment + shipping charge + tax

Updated to reflect the new subtotal of $741.14, minus the price adjustment of $75.00, plus the shipping charge of $60.00, plus the tax of $43.56, for a total of $769.70.