Localization is when software is adapted to meet linguistic, cultural, and technical requirements for a specific region or language by adding locale-specific components and translated text. The locale-specific component, such as numbers, dates, time, and currency, are available in all Order Management modules.

Language is the spoken and written language in a geographical area, while locale is a specific geographical or cultural region. Translation is the process of converting written text and spoken words into another language.

A locale, defined by the language and country, determines the settings for numbers, dates, time, and currency. In Order Management, the base locale can be set in two places: as system-level base locale and in a user profile.

Order Management UI elements, such as text, menus, buttons, search headings, and labels, and the underlying data, are translated into English, French, Italian, Spanish, and German.

Note: The Administration module is only available in English.

The following table shows how Order Management supports localization:

Localization element Functionality Details
Base Locale Enables you to configure the locale and time zone that was configured as the base locale.

The combination of language and country is the base locale. For example, for the French language, you can specify the base locale as French - France, French - Belgium, or French - Canada. This detail allows for the locale-specific components associated with the French language.

Note: If a base locale other than English, French, or German is selected, then English is the base language. However, the locale-specific components, such as numbers, dates, and currency, are in the format of the selected locale.
User Profiles Enables you to configure a preferred locale (language and country) and time zone in a user profile. Enables you to specify a locale or time zone that is different from the base locale. You can click the Profile link in Customer Service Center, Fulfillment Center, and Retail Center home pages.
Product Information Enables you to use localized product descriptions, names, codes, and customer-facing documents, such as email, reports, pack sheets, and shipping labels Using Customer Service Center, a Customer Service Representative can change the language and locale that appears and prints.
Time Zones and UTC Set the time zone in a preferred locale using the Profile link on the Home page of Customer Service Center, Fulfillment Center, and Retail Center. This locale overrides the base locale.

Universal Time Code (UTC) is the primary time standard by which the world regulates clocks and time.

Order Management provides the time zone that is based on the base locale.

Note: As of Release 4.1.13, Universal Time Code (UTC) is the standard for new clients. For existing clients, Eastern Time is the standard. Order Management's user interface (UI) converts dates and times for display according to the selected user locale. When accessing the database directly (via API calls or an import or export job), you must be aware of the system time format.
Global Addresses Select a country. Its address format appears when adding or changing a billing, payment, or shipping address on an order or invoice, or sending a catalog to a customer. Order Management provides global address support for customer billing, payment, and shipping addresses for multiple countries.
Customer-Facing Documents Generates localized customer-facing documents, such as email templates, reports, pack sheets, and labels, which are based on the specified locale in the customer's order.

Non customer-facing documents, such as pick sheets, are viewed in the base locale or the user profile locale.

Multiple Currencies Supports all possible currencies for processing orders, reports, payments, and collections.

Two- and three-character country codes as used per the ISO 4217 standard. Examples are USD for U.S. Dollars and EUR for European Euros. All item pricing, tax, and shipping method rates originate from Salesforce B2C Commerce and are in the currency of the order in Order Management.

Note: When viewing summary totals in the Administration module Queues, each order's currency is converted to the base system currency using the exchange rate lookup table.
Custom Attributes Supports localizing custom attributes, including attribute labels and their associated choice values.

Order files imported from a B2C Commerce online storefront support localized item attribute choice values. Order Management web services retrieve localized choice value attributes and values when orders are created through Customer Service Center.

Order Management shows localized custom choice value attributes on email templates, reports, and pack sheets.

What Isn't Localized in Order Management

In all modules:

In Customer Service Center:

In Fulfillment Center:

Note: Product item descriptions and item names and codes come from merchant catalogs. If the catalog information has been translated, they are localized in Order Management.

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