Localizing Custom Attributes

You can localize a custom attribute and its associated choice values into selected languages/locales using the Attribute Manager in the Administration module.

Note: If the attribute and values are not configured in the Attribute Manager, you can add them.
  1. To localize custom attributes:
    1. In Order Management Administration: click Settings > Attributes. The Attributes Manager page opens.
    2. On the Attribute Group page, select a custom attribute group from the from the Group Attribute list, such as item, and then select an attribute, such as ladies dress.
      The Edit Legacy Attribute Information page appears with the fields populated.
    3. In the Localizations section, select the language from the Localization Code list and click Add.

      The language appears in the Localizations section. For example, you could select French - France. (Use the trash can icon to delete the language, if desired.)

      Available languages are pre-configured in the Administration module. See Configuring Localization.

    4. Click the language's link in the Localizations section.
      The Edit Attribute Localized Detail page appears with the Label, Label Short, and Description fields populated in the pre-configured base locale.
    5. Enter the localized text in the Label, Label Short, and Description fields.
    6. Click Save to save the changes, or click Cancel to discard the changes.
    7. Repeat this step to localize the attribute in each language.
  2. To localize the choice values:
    The list of choice values appears in the Choice Values section. If no choice values exist, you can add them individually. The Choice Values option must be selected in the Configuration Type field on the Attribute configuration details page to show the Choice Values section.
    1. Click the link for a choice value, such as Red.

      The Edit Value Information page opens with all fields populated in the pre-configured base locale.

      • Enter localized text in the Label and Label Short fields.
      • Click the language and locale, such as French – France, from the Localization Code list.
      • Click Add. The selected language appears in the Localizations section.
      Note: Use the trash can icon to delete the language.
    2. Click the language's link in the Localizations section.
      The Edit Attribute Localized Detail page appears with the Label, Label Short, and Description fields populated in the pre-configured base locale.
    3. Enter the localized text in the Label, Label Short, and Description fields for the choice value.
    4. Click Save to save the changes or Cancel to discard the changes.
    5. Repeat this step to localize the attribute choice values in each language.

Scenarios

Scenario 1: localized attributes in Fulfillment Center
A shipping order was in Waiting Fulfillment status and the France-based fulfillment site associate must pick the item (a red dress), print the pack sheet, and ship it to a German customer. The fulfillment site associate must read the item attribute (Ladies Dress) and choice value (Red) in French on the pick sheet to be sure it's a red dress, while the pack sheet and shipping label are printed in German for the German customer.
Action
The fulfillment site associate in France performs these steps to pick the red dress from inventory reading the pick sheet in French, because the attribute name (Ladies Dress) and the choice value (Red) have been localized into French.
  1. Log into Customer Service Center using the user profile, which is localized in French.
  2. From the Fulfillment Center Home page, click Pick Station.
  3. From the list of open picking orders, locate the order. The item attribute and choice value (attribute=dress and choice value=red) are localized in French on the pick sheet.
  4. Perform steps to scan the location tag and pick the item.
  5. Print the pack sheet, which is in German for the customer.
  6. Pack and ship to the customer.
Scenario 2: localized attributes in Customer Service Center
A customer in France calls to request an even swap of an item purchased recently on the merchant’s website. The customer wants to swap the red linen dress from size 10 to size 12. The German Customer Service Representative (CSR), who is using their user account localized in German, must locate the customer record and the sales order, which has not yet been fulfilled, and then swap the size of the dress. The attribute (ladies dress) and the choice values (color and size) are localized and appear in German. The email confirmation is sent to the customer with the attribute information shown in French.
Action
The CSR must perform the following steps to swap the dress for a different size:
  1. Log into Customer Service Center using the user profile, which is localized in German.
  2. Click Find Orders to search for and locate the order.
  3. Perform steps to swap the dress size.
    Note: The attribute (ladies dress) and the choice values (color and size) appear in German.
  4. Complete steps to process the order.
  5. Send an email confirmation to the customer, which will be localized in French.

See Modifying existing orders in Customer Service Center.