Multiple Currencies

Currency refers to the money or medium of exchange used in a country, such as the U.S. Dollar, British Pound Sterling, or European Euro. Order Management supports 128 currencies for processing orders, payments, invoices, item pricing, reports, email, and collections. You can configure and enable multiple currencies in Order Management.

The selected base locale determines the currency that appears in Customer Service Center, Fulfillment Center, and Retail Center. For example, if the base locale is French - France, then the currency is EUR.

The base currency, defined in the Administration module, reflects the system currency. The system uses it to calculate total currencies (of multiple orders) in the Queues summary totals. See Configuring Base Locale.

Following are some considerations.

Note: If an Order Management user logs into Order Management with a user profile that uses a different locale, the currency for that locale is used.

Currency Summary Totals

In Order Management: Administration > Queues, the summary totals display each order's currency in the base system currency, converted via the exchange rate lookup table. This lookup table is imported into B2C Commerce daily. All converted order currencies are summed together and shown as a single amount in the base system currency. For example, an Order Management system has the base system currency set to U.S. Dollars (USD).
  1. The first order received in Order Management used Euros as the currency. The Euros in that order are converted to USD using the current exchange rate. The converted USD amount is $20.00.
  2. A second order received in Order Management used U.S.Dollars as the currency. The U.S. Dollars in that order remain in USD currency. The USD amount is $30.00.
  3. A third order received in Order Management used Yen as the currency. The Yen in that order is converted to USD using the current exchange rate. The converted USD amount is $40.00.
  4. The currency amounts are now all in USD, are summed up together, and shown as a summary total of $90.00.
Note: The base system currency appears for summary totals even if an Order Management user logs into Order Management using a user profile for a different locale.

Currency Display Format

The following currency information appears on Order Management pages where currency appears.

Currency information Description
display format: thousands separator

A currency's thousands separator can be either a "," or "."

The United Kingdom and the United States use a comma to separate groups of thousands, while many other countries use a period. For example, 1,000.00 for U.S. Dollars or 1.000,00 in Germany's Euros.

Some countries, such as France, use a thin space to separate thousand groups. The currency's thousands separator reflects the Order Management user's locale.

display format: decimal separator

A currency's decimal separator reflects the fractional part of a decimal number (see the following table). Decimal point and decimal comma are common names for the decimal separator.

The United Kingdom and the United States use a period to indicate the decimal place, while many other countries use a comma.

Some countries, such as China, don't use a decimal separator. For example, 1,000 for China's Yuan (no decimal separator) or 1,000.00 for U.S. Dollars (two-digit decimal separator reflects cents).

amount (value) Based on the currency specified in the customer 's order.
currency code

Based on the currency specified in the customer 's order. This code is the currency indicator on Order Management pages.

For example, on the Order detail page, the currency code appears at the top of the page and anywhere a currency amount, subtotal, or total appears.

Another example is when receiving returns in Fulfillment Center, the currency code EUR, appears beside the item price.

Note: In all Order Management modules, a Currency column on summary listings shows the currency codes for elements such as orders invoices and items.

Currency Display Formats

The following table shows examples of currency amount and code display formats:

It shows an example of $,000,000 in display format:

Country Currency code Nomenclature Sample
United States and United Kingdom USD "," is the thousands separator

"." is the decimal separator

$1,000,000.00

£1,000,000.00

France EUR " " is the thousands separator (blank space)

"," is the decimal separator

€1 000 000,00
Germany EUR "." is the thousands separator or

" " is the thousands separator (blank space)

"," is the decimal separator

€1.000.000,00

€1 000 000,00

China YUAN "," is the thousands separator

No decimal separator

¥1,000,000

Following is an example of $1,000.00 USD currency amounts and associated currency codes

Amount of order Currency of order User locale Currency appearance on user interface pages
1,000.00 USD USA USD $1,000.00
1,000.00 USD France USD $1 000,00
1,000.00 EUR (France) USA EUR €1,000.00
1,000.00 USD Germany USD $1.000,00
1,000.00 EUR (Germany) USA EUR €1,000.00
1,000.00 USD China USD $1,000
1,000.00 USD Japan USD $1,000.00

Scenario 1: Verifying Currency Amount and Code

Scenario: Customer Service Center

A U.S customer purchases two expensive furniture items. The dollar value of the order was $5,000.00, but the customer wants to reconfirm the price with the Customer Service Representative (CSR). A CSR using Customer Service Center localized in French, was checking the order cost for the customer. The currency amount and currency code for the order display as USD $5000.00. The displayed order currency is U.S. Dollars (USD), but the currency amount is displayed in the format of the Customer Service Representative's locale in France.

Note: The currency amount isn't converted to that currency.
Action
The CSR performs these steps to view the customer's order to confirm that the total cost of the order was $5000.00:
  1. In Order Management Customer Service Center using the user profile, which is localized in French: click Find Orders.
  2. Search and locate the order.
  3. On the order details page, confirm that the currency amount and currency code in the Items section display as USD $5000,00.
    Note: The format of the currency amount shows the format of the French CSR. However, the currency amount and currency code are in U.S. Dollars, which is the order currency: USD $5000.00.

See Searching for Sales Orders, Shipping Orders, and Payments.

Scenario 2: Selecting Payment in U.S. Dollars

Scenario - Customer Service Center
A German customer calls the Customer Service Center in Germany to place an order, but requests to pay the $5,000.00 order amount using U.S. Dollars. The CSR, who is using Customer Service Center localized in German can select the U.S. Dollars currency while placing the order for the German customer.
Action
A CSR using Customer Service Center, localized in German, performs these steps to create the order in US dollars for a German customer.
  1. In Order Management Customer Service Center using the user profile, which is localized in German: click Find Customer
  2. Search for and locate the customer.
  3. Click New Order.
  4. To display U.S. Dollars as the payment currency, select U.S. Dollar from the Currency list in the Order Info section.
  5. Complete the order process steps using the Cart, Shipping, Payment, and Review tabs. See Creating New Sales Orders in Customer Service Center
  6. Click the Review tab and reconfirm that the currency appears in U.S. Dollars.
    Note: The format of the currency amount appears in the format of the German CSR. However, the currency amount and currency code are in U.S. Dollars, which is the order currency: USD $1.500,00.
Note: The Info tab only appears if it's enabled in the Site Manager group in Provider Manager > Customer Service > Company Level > Object Configuration.

Related Links

Localization

X Privacy Update: We use cookies to make interactions with our websites and services easy and meaningful, to better understand how they are used and to tailor advertising. By continuing to use this site you are giving us your consent to do this.