Managing Customers

A customer record contains shipping and billing address information, a history of invoices, payments, orders, activities, emails, and system alerts. You create a customer record in the Administration module, when creating an order in Customer Service Center, through a Job, or via a Salesforce B2C Commerce transaction. When a customer places an order, the customer record is imported into Order Management along with the sales order. Subsequent orders placed by the same customer are matched with the original customer record

This section describes creating or finding a customer in the Administration module and Customer Service Center: