Customer Queue

The Customer Queue identifies Customer records that must be approved before progressing in the workflow. It can be accessed in the Customer Manager.

Queue

Description

Priority

Waiting Approval

Customers that must be approved before progressing in the workflow

Medium if approvals are automated; high if approvals are manual

Waiting Approval

(Only available if Customer Approvals are enabled in the Order Management System Preferences.) Customers Waiting Approval require approval before being processed. If approval is performed by an automated process, then this Queue should be monitored for Customers that remain unapproved after the process has run. If approval is performed manually, then this queue should be monitored regularly to identify and approve Customers as needed.

Monitoring Frequency

Actions

Regular

If approvals are manual, approve Customers as needed. If approvals are automated, investigate Customers that are not being approved by the automated process.