Order Queues

Order Queues are used to track and manage sales orders as they progress through the workflow. Most of them can be accessed on the Administration's home page, in the Orders Manager, or in the Administration's Order Entry page. The Pending Orders Queue appears on the Customer Service Center home page.

Queue

Description

Priority

Alerted

Orders that require attention

High

Incomplete

Orders from Salesforce B2C Commerce that have missing or invalid data

High

Waiting Authorization

Orders that require payment pre-authorization

High

Waiting Allocation

Orders that are not allocated or that are partially allocated

High

Waiting Fulfillment

Allocated Orders waiting for associated shipping orders to be closed

Medium

Unreconciled

Orders that have open unpaid Invoices

High

Waiting Filing

Orders that require final recordkeeping

Low