Orders Waiting Authorization Queue

(Only visible if Order Payment Authorizations are enabled in the Order Management System Preferences.) Orders are Waiting Authorization when payment pre-authorization failed or did not occur.

Monitoring Frequency



Review and authorize payments as needed.


An Order is imported with a total balance due of $500. However, when Order Management attempts to pre-authorize the payment, the credit card only has $400 available, and the payment provider only partially authorizes the payment. The Order goes to the Waiting Authorization Queue until the full amount can be authorized. An Order Management user sees the Order in the Queue and contacts the Customer about authorizing the additional funds.

Related Operations

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