Unapplied Credit Memos Queue

Unapplied Credit Memos are waiting for the associated funds to be applied to the associated Invoice. When a Credit Memo appears in this queue, the associated Sales Order might appear in the Alerted Queue.

Monitoring frequency

Actions

Regular

Investigate why Credit Memos in this queue have not been applied to Invoices and take action as needed.

Example:

A Credit Memo is issued without an associated payment. An Order Management user sees the Credit Memo in this queue and investigates why payment has not been made. It might be necessary to create a payment.

Related Operations