Unpaid Invoices Queue

Unpaid Invoices are still waiting for payment to be applied after the associated Shipping Orders have been fulfilled. When an Invoice appears in this queue, the associated Sales Order appears in the Unreconciled Queue.

Monitoring Frequency

Actions

Regular

If payment is overdue, investigate why and take action as needed. Contact Customers to collect payments if needed.

Example:

A Shipping Order is fulfilled for a Customer that has payment terms that permit later billing. Payment isn't made for an extended period of time. An Order Management user sees the Invoice in the Unpaid Queue and determines that payment is overdue, then contacts the Customer to obtain payment.

Related Operations