Unreconciled Orders Queue

Unreconciled Orders are waiting for payment to be applied to one or more Invoices or Credit Memos. Closed orders that have open Invoices or Credit Memos appear in this queue.

Monitoring Frequency

Actions

Regular

If payment has been captured, apply it to the appropriate Invoice(s).

If payment has not been captured, investigate why and take action as needed. If necessary, contact Customer to collect payment.

Example:

A Customer returns an Item and a Credit Memo is automatically generated when the Return Merchandise Authorization (RMA) is issued in Customer Service Center. Credit Memo Approvals are enabled in the Order Management System Preferences, but the Credit Memo isn't approved until the return Item is received. An Order Management user sees the Order in the Unreconciled Queue and investigates whether the Item has been received, and if so, why the Credit Memo has not yet been approved.

Related Operations