Managing Unclaimed Shipping Orders in Retail Center

You can use Retail Center to review unclaimed shipping orders and claim or reject them as needed.

An individual line item that can't be shipped (for example, customers in a store purchased all available stock) can be marked as zero inventory.

  1. On Order Management Retail Center: click the Unclaimed tab.
  2. Browse for the shipping order you want to process.
  3. If needed, use the Search form at the top of the page to search for orders.

    These are the search fields:

    • Shipping Method: restrict the list to shipping orders that use a specific shipping method.
    • Search Key: restrict the list based on the following search criterion and an entered search term:
      • Shipping Order No.
      • Order No.
      • Item No.
      • Name
      • Email
      • Phone
    • Range: restrict the list based on a date range, such as All, Today, This Week, or Last Week.
  4. Click the shipping order number or the Detail arrow icon at the right end of the row to open the Shipping Order details page for that order.
  5. On the Shipping Order details page, you can do the following:
    • Click Claim at the bottom of the page to claim the shipping order. This immediately moves it to Waiting Pick/Pack status and puts it in the Waiting Fulfillment queue. Claiming a single shipping order moves it to the Waiting Pick/Pack status without closing the page.
    • Click Reject at the bottom of the page to reject the shipping order. This returns it to the allocation process and removes it from the store's queues. It opens a confirmation window where you can select a reason for the rejection. The reason is recorded on the shipping order record.
    • Claim the selected shipping order and print the associated documentation (as configured in the Retail Center provider). By default, the pack sheet is printed.
    • Select None in the Can Ship field to mark non shippable items with zero inventory.
    • Click Print Pack Sheet to print a pack sheet for that shipping order.