Configuring Retail Center Provider Settings

Retail Center is mainly configured via the provider in the Administration module.

Note: Custom reason codes for Shipping Order rejections can be configured in pick lists.

To configure the Retail Center Provider settings in the Administration module, follow these steps:

  1. In Order Management Administration: click Settings > Providers.
  2. In Provider Manager, click Retail Center under the list of General Providers.
  3. Click the Company Level link under Retail Center provider profiles.

    The Retail Center provider is only applicable to the Company level in the item inheritance hierarchy.

  4. If you created a custom profile, select it instead.
    The Object Configuration window for the company level or profile opens.
  5. To add a setting to the visible form, select it from the list and click Add Individual Setting.
  6. In the Data column, specify a value for each setting.
  7. Click Update to save the changes, Cancel to close the window without saving and return to the Provider Manager page, or Clear Configuration to clear all settings in the window.

Settings

The following table describes the settings. Hover over the help (???) icon beside certain fields to view a description.

Group Provider setting label Data description Setting values
  System Enabled Enables Retail Center. This is checked by default. Checkbox
Additional Settings Reserved for additional settings Text field
Allocation Total Routing Attempts Specifies the total number of full and partial routing attempts that are made for a shipping order before it is suspended and alerted. For example, if you entered '2' and an order can't be fully fulfilled from a single store or site, then two attempts can be made for partial fulfillment at other sites. The default is 7. Text field
Allocation Range Zone Width Specifies the width, in miles or kilometers, of Allocation Range Zones. An Allocation Range Zone is a span of ranges from a shipping address within which all stores are equally ranked for allocation. Select mi (miles) or km (kilometers) from the list. The default value is 100 miles. Text field + mi/ km drop-down list
Notification Store Notification Methods Specified the methods to use to notify stores when shipping orders have been allocated to them. Neither is checked by default. See Retail Center Store Dialer for information on configuring automated phone dialing. Checkboxes:
  • Email
  • Phone
Dialer Settings Map Implementation settings for the automated phone dialer. For Twilio, this should include the following settings:
AccountSID=account_sid
AuthToken=auth_token
Text field
Print Print Form Options Specifies which documents are available for printing in Retail Center. By default, Pack Sheet is selected. Checkboxes:
  • Pick Sheet (Grouped)
  • Pick Sheet
  • Pick Labels
  • Pack Sheet
Print Form Option Defaults Specifies which documents are selected by default when printing in Retail Center. By default, Pack Sheet is selected. Checkboxes:
  • Pick Sheet (Grouped)
  • Pick Sheet
  • Pick Labels
  • Pack Sheet
Shipping Carrier Shipping Method Map Overrides Overrides the default mappings of Order Management shipping methods to carrier-specific values. (For example, use ups_Freight=Ground to map UPS Freight to UPS Ground.) Text field
Shipping Order Store Acceptance Expiration (mins.) Specifies the number of minutes that will elapse after a shipping order has been assigned to a store before it is reassigned to another store if it's still unclaimed. If no entry is made in this field, then this expiration does not occur. By default, this field is empty. Text field
Store Fulfillment Expiration (mins.) Specifies the number of minutes that will elapse after a shipping order has been claimed before it's reassigned to another store if it's still unfulfilled. If no entry is made in this field, then this expiration doesn't occur. By default, this field is empty. Text field
Full Ship Routing Attempts Specifies the minimum number of times that a shipping order is allocated to a store before the store can attempt a short (partial) shipment. The default value is 1; that is, the first allocation attempt won't allow a short shipment. Text field
Disable Reject Reason (No Inventory) When enabled, any line items that were rejected on the Shipping Order detail page in Retail Center, item site inventory is not zeroed out. When not selected, the item site inventory resets to zero (Default). Check box