Unclaimed Queue

In Order Management Retail Center: click the Unclaimed tab to view shipping orders that have been allocated to the current store but have not yet been claimed or rejected.

Use the Search form at the top of the page to narrow the list of shipping orders.

The Unclaimed queue includes the following fields:

Section Description
Selection checkboxes Select one or more shipping orders to be claimed or rejected.
ID Click to open the Shipping Order Details page.
Date The date the shipping order was created.
Method The shipping method selected for the shipping order.
Description Usually includes the customer's name or company name, if applicable.
Currency The currency in which the sales order was placed.
Total The total amount of the shipping order in the shown currency.
Status The current status of the shipping order, typically Waiting Assignment.

Shipping Order Details Page

The Unclaimed Shipping Order details page shows the shipping order number and status at the top of the page. It also includes the following sections:

Section Description
Shipping Order Information Header Shows the following information about the current shipping order:
  • Date
  • Customer number
  • Requested shipping method
  • 'View Additional Information' link. Click the link to show a popup window with shipping order-level attributes, special instructions, and payment method information for the order.
  • Billing address, including email and phone
  • Shipping address, including email and phone
Shipping Order Line Items Lists the line items in the shipping order. The following fields appear for each line item:
  • Item Image
  • Item Code
  • Item Description. If the item contains item-level attributes, the item is a link. Click the link to show a popup window with the name and description (value) of the item-level attributes. For example, Name: GIFT_WRAP_STYPE and Value: Happy Birthday!.
  • Quantity in the shipping order
Order Totals Lists the following totals for the shipping order:
  • Subtotal
  • Price Adj.
  • Shipping
  • Handling
  • Tax
  • Total
Command Bar Includes the following controls:
  • Print Pack Sheet: click to print a pack sheet for the shipping order.
  • Reject: click to reject the shipping order and return it to the allocation process.
  • Claim: click to claim the shipping order and move it to Waiting Pick/Pack status. (This puts the shipping order in the Waiting Fulfillment queue.)

Scenarios

The following are typical scenarios encountered by an Unclaimed Shipping Order Queue user:

Scenario: claim all shipping orders using a certain carrier
A particular shipping carrier is scheduled to pick up packages at the store. A store employee is assigned to claim all allocated shipping orders using that carrier so that they can be prepared for the pickup.
Action
The store employee finds and claims the shipping orders as follows:
  1. In Order Management Retail Center: click the Unclaimed tab.
  2. Select the shipping method from the Shipping Method list in the search form and click Search.
  3. Click Select All at the top of the search results to select all shipping orders in the list.
  4. On the Actions menu, select the documentation to be printed, in this case, Pack Sheet.
  5. On the Actions menu, click Claim/Print. The selected orders are claimed and their pack sheets are printed.
Scenario: find and research aged shipping orders
A store manager wants to find all shipping orders allocated in the prior calendar month that have not yet been claimed and determine why they are still in the system.
Action
The store manager finds the shipping orders as follows:
  1. In Order Management Retail Center: click the Unclaimed tab.
  2. Select Last Month from the Range list in the search form and click Search.
  3. Click the ID of the first shipping order.
  4. On the Shipping Order details page, review the line items in the order to determine if they are available.
  5. Review the customer information in the order to determine its accuracy.
  6. Click Back at the top of the page to return to the search results.
  7. Repeat the select/print process for each shipping order in the list.