Waiting Pickup Queue

In Order Management Retail Center: click the Waiting Pickup tab to view shipping orders that have been packed and are ready for customer pickup.

Use the Search form at the top of the page to narrow the list of shipping orders.

When a shipping order is picked up by a customer, click its ID to open its details page, then click Give to Customer. This moves the shipping order to the History, where it is Waiting Filing or Closed, depending on your configuration.

Note: A shipping order in the Waiting Pickup queue can't be canceled or voided in Retail Center. Those actions must be handled in the Order Management Administration module.

The Waiting Pickup queue includes the following fields:

Section Description
Selection checkboxes Select one or more shipping orders to be printed or rejected.
ID Clicking to open the Shipping Order Details page.
Date The date the shipping order was created.
Method The shipping method selected for the shipping order.
Description Usually includes the customer's name or company name, if applicable.
Currency The currency in which the associated sales order was placed.
Total The total amount of the shipping order in the shown currency.
Status The current status of the shipping order, typically Waiting Fulfillment.

Shipping Order Details Page

The Waiting Pickup Shipping Order details page shows the Shipping Order number and status at the top of the page. It also includes the following sections:

Section Description
Shipping Order Information Header Shows the following information about the current shipping order:
  • Date
  • Customer number
  • Requested shipping method
  • 'View Additional Information' link. Click the link to show a popup window with shipping order-level attributes, special instructions, and payment method information for the order.
  • Billing address, including email and phone
  • Shipping address, including email and phone
Shipping Order Line Items Lists the line items in the shipping order. The following fields appear for each line item:
  • Item Image
  • Item Code
  • Item Description. If the item contains item-level attributes, the item is a link. Click the link to show a popup window with the name and description (value) of the item-level attributes. For example, Name: GIFT_WRAP_STYPE and Value: Happy Birthday!.
  • Quantity in the shipping order
Order Totals Lists the following totals for the shipping order:
  • Subtotal
  • Price Adj.
  • Shipping
  • Handling
  • Tax
  • Total
Command Bar Includes the following controls:
  • Print Pack Sheet: click to print a pack sheet for the shipping order.
  • Reject: click to reject the shipping order and return it to the allocation process.
  • Give to Customer: click when the customer picks up the order. This moves the shipping order to the History, where it's Waiting Filing or Closed, depending on your configuration.

Scenario

The following is a typical scenario encountered by an Waiting Pickup queue user:

Scenario: find a pickup order for a customer in the store
A customer has arrived at the store to pick up an order. The order was prepared by an employee on a previous shift, so the store employee currently helping the customer must look up the order in the system and retrieve it.
Action
The store employee finds and processes the shipping order as follows:
  1. In Order Management Retail Center: click the Waiting Pickup tab.
  2. Select Name from the Search Key list in the search form, enter the Customer's last name in the text field, and click Search.
  3. Find the shipping order in the search results and click its ID.
  4. On the Shipping Order details page, find the order in the store and give it to the customer. Have the Customer sign for the order to record the pickup.
  5. File the signed receipt.
  6. Click Give to Customer at the bottom of the page.