Managing Site Taxes

The site taxation policy determines if product and other prices are treated as gross or as net prices in the site. Make sure that you have updated all your prices according to the preferred tax policy before you change this preference.

To upload tax tables from another system, see Tax Table Object Import/Export.

See Taxation Impact On Subscription Fees to understand how tax calculations can significantly impact the Commerce Cloud subscription fees that you pay.

See Line Item Tax Basis if you need details on implementing item-level price adjustments. See Creating a New Site in Business Manager and SiteGenesis and Taxes.

See Understanding VAT Implications, Promotions and Taxation.

  1. In Business Manger: site > Ordering > Taxation.
  2. On the Taxation Settings page, configure site preferences as follows:
    Option Description
    Taxation Policy Determines whether product and service prices are treated as gross or net prices for the site. This policy is configured at site creation and can only be changed by Commerce Cloud Support.
    Map Address To

    Determines how Salesforce B2C Commerce looks up tax jurisdictions based on a customer shipping address.

    If set to Jurisdiction ID, the address attribute configured with Address Mapping 1 is matched against the ID of your jurisdictions.

    If set to Jurisdiction Mappings, the address attributes configured with Address Mapping 1 and Address Mapping 2 are matched against the jurisdiction mappings configured for your site.

    Address Mapping 1

    Use to select which address attributes are used to determine a tax jurisdiction.

    For Address Mapping 1, you can select Country, State, or Zip.

    For Address Mapping 2, you can define a combination of attributes such as Country/State or Country/Zip.

    Address Mapping 2 If the Map Address To setting is Jurisdiction ID, B2C Commerce automatically sets Address Mapping 2 to not used.
  3. On the Tax Classes tab, you can:
    • Create a new tax class for your site.

    • Set a tax class to be the default tax class. This tax class is used for products and services that are not assigned to a particular tax class.
    • Delete a tax class.
  4. On the Tax Jurisdictions tab, you can specify tax jurisdictions for your site.

    When tax jurisdictions are determined based on jurisdiction mappings, B2C Commerce tries to find a jurisdiction for the combination of Address Mapping Attribute 1 (for example, state) and Mapping Attribute 2 (for example, zip). If no specific jurisdiction can be found, the system falls back to a jurisdiction represented by just Mapping Attribute 1 (for example, state). If it can't find a jurisdiction for this mapping, it returns the default jurisdiction.

    See Locales.

    • Create a new tax jurisdiction.

    • Set a tax jurisdiction to the default tax class.
    • Delete one or more tax jurisdictions.
  5. On the Tax Rates tab, you can specify tax rates for your site. On this page you define the tax rates for any combination of tax class and tax jurisdiction.
    • Enter the exempt tax rate for tax class/tax jurisdiction combinations.
    • Enter the standard tax rate for tax class/tax jurisdiction combinations.