Tracking Changes: Shipping Orders, Invoices, or Returns

After you integrate automated order routing and payment processing capabilities into Salesforce B2C Commerce, you can track the changes made by these jobs on shipping orders, invoices, or returns by individual order in the Business Manager Ordering module. On the Order details page, the Shipping Orders, Invoices, and Returns tabs appear only when an order contains a shipping order, invoice, or return, respectively. The information on these tabs is read-only.

Note: if you see unavailable fields, you have read-only permission. You can search for orders, view order data, and print invoices only. You can't modify or delete orders. If you have mixed permission to access one module (via different roles), the higher level access is granted. See your administrator if you require write access.
  1. Select site > Merchant Tools > Ordering > Orders.
  2. On the Orders page, click Find to view a list of orders.
  3. Open an order.
  4. Click the Shipping Orders tab to view shipping order details.
  5. Click the Invoices tab to view invoice details.
  6. Click the Returns tab to view return details.