Promotion Troubleshooting

If you are having issues with a promotion, use the information here to determine if you have the right specifications in place. You might want to open the storefront in one browser window and Business Manager in another, so you can easily jump back and forth from your rules to your cart to confirm that you configured the promotion as desired and are testing correctly.

Note: Shipping promotions are evaluated against the merchandise total of the shipment (not merchandise total of the cart).

Notes

Related Links

Promotion Considerations