Shipping Promotions

Salesforce B2C Commerce enables you to configure shipping promotions based on an order and on individual products or product combinations. Product-Related Shipping Discounts are considered product promotions. You can also configure product-specific shipping cost (fixed or surcharge).

In a multiple ship-to scenario, B2C Commerce determines which shipments use any of the discounted shipping methods and applies the discount from most expensive to least expensive until meeting the maximum applications limit, if specified.

The following table show the supported promotion types and discount combinations, with examples.

Type Description Available discounts
With amount of shipment qualifying products

Customer must purchase a minimum amount of merchandise in a shipment for the shipment to qualify for the discount, for example, Buy $100 or more, get 10% off Next Day shipping.

The merchandising total is calculated for each shipment (because customers can select multiple ship-to locations in an order) based on the sum of product prices after product promotions and prorated order promotions are applied. B2C Commerce gift certificates, tax, and shipping charges don't count toward shipment merchandise total.

Free shipping can be applied based on the amount of the shipment merchandise total or the number of qualifying products.

  • Percent off
  • Amount off
  • Fixed price
  • Free
With number of shipment qualifying products*

Customer must purchase a number of qualifying products in a given shipment for that shipment to qualify for the discount, for example, Buy 3 or more, get $10 off Next Day shipping.

Free shipping can be applied based on the amount of the shipment merchandise total or the number of qualifying products.

The shipping discount is applied against a shipment's (not the total order's) shipping cost if shipment contains (and only contains) the required number of qualifying products and is assigned to one of the qualifying shipping methods.

Shipping promotions only apply if you have selected the discount (single or multiple tiers), qualifying products and qualifying shipping method. Maximum application is optional.

  • Percent off
  • Amount off
  • Fixed price
  • Free
With Combination of Qualifying Products

Customer must purchase a specific combination of products, for example two products from category A and one product from category B in the shipment to trigger the discount.

This configuration is similar to the with number of qualifying products promotion except:

  • The promotion can't be tiered.
  • The promotion has a qualifying product combination instead of a simple qualifying products rule.
  • The Disable global product exclusions flag is managed on the promotion details page instead of within the qualifying products window.

This type of promotion applies only once in the storefront when the customer has the qualifying product combination in their basket.

An excluded product (either locally or globally excluded) can't be used to satisfy a purchase combination condition.

  • Percent off
  • Amount off
  • Fixed price
  • Free
Note: *Use the Restrictions setting to specify that the promotion doesn't apply if the shipment contains non-qualifying products.

Product Shipping Costs and Shipping Promotions Examples

The following examples show how product shipping costs affect shipping promotions.

Ground Shipping

The following are the shipping costs for all products, without item-level fixed shipping costs:

Product price range Shipping costs
$0.0 - $0.1 $0.00
$0.1 - $100 $5.99
$100 $9.99

These are the item-level fixed shipping costs, based on product category.

Category Shipping costs
Books, DVDs $0.99
TV & Price < $1,000 $24.99
TV & Price > 1,000 $29.99

This is the item-level surcharge shipping cost:

Product Shipping costs
S123456 $3.99

Excluded products: none

Next-Day Air

These are the next-day air shipping costs for all products, without item-level fixed shipping cost:

Product price range Shipping costs
$0.0 - $0.1 $0.00
$0.1 - $100 $15.99
> $100 $19.99

This is the item-level fixed shipping cost, based on product category.

Category Shipping costs
Books, DVDs $3.99

This is the item-level surcharge shipping cost.

Product Shipping costs
S123456 $17.99

Excluded products: Category = TV

Cart Example

Shipment / method Item Qty Item price Total price
1 - Standard Software 1 $39.00 $39.00
  Book ABC 2 $14.00 $28.00
  Item shipping cost (fixed price) 2 $0.99 $1.98
  Product S123456 1 $75.00 $75.00
  Item shipping cost (surcharge) 1 $3.99 $3.99
  Shipment shipping cost     $9.99
2 - Next day Book ABC 2 $19.00 $38.00
  Item shipping cost (fixed price) 2 $3.99 $7.98
  Shipment shipping cost     $15.99
         
Merchandise total       $180.00
Shipping cost total       $39.93
Total       $219.934

Related Links

Product Promotions

Promotion Processing

Creating Shipping Promotion Rules

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