Implementing Quota Overrides

Quotas are enforced by default on all instances. Salesforce B2C Commerce IT can soften quotas as required on primary instances (PRD, STG and DEV), by resetting them from error to warn. If you need to use the same (softened) quotas on a Sandbox, you must export those quotas from a production instance and import (overwrite) them onto a Sandbox instance.

CAUTION:
You can export quota settings from all instances. However, you can only import quota setting to Sandboxes. You can't import these settings into production instances.
  1. On a Production instance, select Administration > Site Development > Site Import & Export.
  2. In the Export section, under Data Units to Export, expand Global Data and select Custom Quota Settings.
  3. Enter an archive name and select if you want the file to be saved in the global export directory (recommended).
  4. Click Export to export the settings.

    The job will appear in the Status section. You can click the process link to view the log file. You can also download the log file.

  5. Click << Back to return to the Site Import & Export page.
  6. On a Sandbox instance, select Administration > Site Development > Site Import & Export.
  7. Upload the file that you just exported from the production system.
    1. Select Local or Remote.
    2. Browse to search.
  8. Click Import to import the uploaded file.

    The job will appear in the Status section. You can click the process link to view the log file. You can also download the log file. Select Administration > Operations > Quota Status > here, and view custom quota overrides on the Custom Quota Actions page.

    A message appears on the Quota page if custom quota action are active on an instance.