There are two ways to remove known robots from Salesforce B2C Commerce
Analytics reports.
- Open a case with Commerce Cloud Support and ask to add the robot
in question to the list of known users agents in the next B2C Commerce Analytics build. This
ensures that the robot is correctly identified in the next Analytics report.
- If you have the IP address of the robot or an IP range, Commerce
Cloud Support can have these addresses added to a filter list, which starts to block them in
the next run of daily Analytics.