Configure User Agents to Be Identified as Robots

There are two ways to remove known robots from Salesforce B2C Commerce Analytics reports.

  1. Open a case with Commerce Cloud Support and ask to add the robot in question to the list of known users agents in the next B2C Commerce Analytics build. This ensures that the robot is correctly identified in the next Analytics report.
  2. If you have the IP address of the robot or an IP range, Commerce Cloud Support can have these addresses added to a filter list, which starts to block them in the next run of daily Analytics.