Connect Salesforce Authenticator (Version 3 or Later) to Your Account for Identity Verification

The Salesforce Authenticator mobile app is a verification method that you can use as an additional authentication factor, in addition to your username and password. Register the app to connect it to your Account Manager account so you can add an extra level of security.

To connect Salesforce Authenticator:
  1. Download and install the Salesforce Authenticator app (version 3 or later) for the type of mobile device you use.

    For iPhones, you can get the app from the App Store.

    For Android devices, you can get the app from Google Play.

    If you previously installed version 1 of Salesforce Authenticator on your mobile device, you can update the app to version 3 through the App Store or Google Play. The update preserves any connected accounts you already have in the app. These accounts are code-only accounts that generate verification codes but don’t receive push notifications or allow location-based automated verifications. If you have a code-only account for the username that you used for your current login to Salesforce, swipe left in the app to remove that username before proceeding. In the following steps, you connect the account for that username again. The new connected account gives you full Salesforce Authenticator version 3 functionality. If you already have version 2 installed, version 3 updates are pushed out to you.

    Depending on the MFA verification method settings of your organization:

    • Connecting Salesforce Authenticator is required at your next login and is the only available multi-factor authentication (MFA) verification method: if required click REGISTER DEVICE to continue.
    • Connecting Salesforce Authenticator or another multi-factor authentication (MFA) method is required at your next login: Click Salesforce Authenticator to continue.
    • You can connect Salesforce Authenticator in your Account Information in Account Manager: click Add next to Multi-Factor Verification and choose Salesforce Authenticator if multiple MFA verification methods are available to continue.
  2. Open the Salesforce Authenticator app on your mobile device. If you’re opening the app for the first time, you see a tour of the app’s features. Take the tour, or go straight to adding your Account Manager account to the app.
  3. In the app, tap Add to add your account.
    The app generates a unique two-word phrase.
  4. In your browser, enter the phrase in the Two-Word Phrase field.
  5. Click Connect.
    If you previously connected an authenticator app that generates verification codes to your account, you sometimes see an alert. Connecting a new version of the Salesforce Authenticator mobile app invalidates the codes from your old app. When you need a verification code, get it from Salesforce Authenticator from now on. In the Salesforce Authenticator app on your mobile device, you see details about the account you’re connecting.
  6. To complete the account connection, tap Connect in the app.

    To help keep your account secure, we send you an email notification whenever a new identity verification method is added to your Account Manager account.

    If your organization requires multi-factor authentication (MFA) for increased security when you log in to Commerce Cloud B2C applications, use Salesforce Authenticator to verify your account activity. If you’re required to use MFA before you have the app connected, you’re prompted to register it the next time you log in to Account Manager. If you don’t yet have the MFA requirement, you can register Salesforce Authenticator at any time through your Account Information in Account Manager if your organization provides this option.

    After you connect the app, you get a notification on your mobile device when you do something that requires identity verification. When you receive the notification, open the app on your mobile device, check the activity details, and respond on your mobile device to verify. If you are notified about activity you don’t recognize, use the app to block the activity. You can flag the blocked activity for your Account Administrator. The app also provides a verification code that you can use as an alternate method of identity verification.

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