Customer Service Center

The Customer Service Center module lets you create and search for orders and customers as well as view and modify order and customer data. You can also customize Customer Service Center behavior and appearance to meet your business needs.

Note: Customer Service Center is turned off by default. All users (including administrators) must have permissions set in Business Manager to be able to use the Customer Service Center module.

Depending on your permission, this module lets you:

You can also customize Customer Service Center to modify the behavior and appearance of its business logic and user interface.

You can use existing B2C Commerce capabilities and integrations in Customer Service Center using B2C Commerce Soap APIs and Open Commerce API (OCAPI) hooks. For example, Payment Service Providers and Order Calculation.

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