Find an Order

An agent can search for an order by order number, customer number, the entire or a portion of the customer name, or the entire customer email. The agent must have permission to use Customer Service Center.

  1. Select site > Merchant Tools > Ordering > Customer Service Center.
  2. Select Find an Order.
  3. Enter the order number, customer number, the entire or a portion of the customer name, or the entire customer email.
  4. (optional) Apply a filter by clicking the filter icon to search by order number, customer number, customer name, product ID, creation date range or by attribute.
    Note: You can search for an order using order search attributes, such as currency code, coupon codes, order status. When you select the filter icon, the list of order search filters display in a slide-out panel.
  5. (optional) Apply a quick filter by clicking the filter icon next to the customer number or order status.
  6. To view order details, click the order number.
  7. To add a note to an order, click Add Note.
    Note: Notes aren't visible on the order and are for the Customer Service Representative's reference only.
  8. To create an order, click New Order.
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