Common Error Messages

Error messages indicate that something is blocking the successful deployment or automation of Commerce Cloud Einstein.

This table shows common errors that occur when deploying a site to Commerce Cloud Einstein.

Error Message Potential Problem Potential Resolution
Error deploying feed: Catalog.
  • No catalog was found (typically occurs only during status check and not during deployment).
  • Missing images (or high percentage [25%+] of missing images).
  • Primary category path is missing (product.xml).
  • SKUs are missing from product catalog but variation groups are used
  • Validate the catalog feed schedule.
  • Validate the following:
    • Catalog is present
    • The percentage of missing images in the catalog is low (less than 25%)
    • Primary category path is present (where applicable)
Error deploying feed: Orders. No order feed is found.
  • Validate the order feed schedule
  • Validate the order feed

This table shows common errors when a site is deployed to Commerce Cloud Einstein.

Error Message Potential Problem Potential Resolution
No recommendations made. The servedReco activity is not implemented correctly on your site. Ensure that the servedReco activity is implemented correctly on your site.
Unusual ratio of recommendations to product views. We're seeing an unusual ratio of recommendations to product views. Ensure that activities are implemented correctly on the customer site on all pages.
Einstein is unable to view product activities from your site. The viewProduct activity is not implemented correctly on the customer site. Ensure that the viewProduct activity is implemented correctly on the customer site.
Einstein is unable to view recommendation events from your site. The viewReco activity is not implemented correctly on the customer site. Ensure that the viewReco activity is implemented correctly on the customer site.
Unknown Error. Please contact support. N/A Contact Salesforce Support.
No order feed has been scheduled. This is a requirement for Einstein to run successfully. Please schedule your order feed. Automation cannot run without an order feed scheduled. Schedule an order feed to run.
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