Create a Gift Certificate

Create gift certificates individually using Business Manager. Because you can't stage gift certificates, create and manage them in your Production environment.

Whether a gift certificate is redeemable depends on its status and whether it's enabled. After a gift certificate is created, its value cannot be edited. It can only be redeemed.

Status	Description	Enabled=True	Enabled=False
Pending	An existing, unredeemable gift certificate	Not redeemable	Not redeemable
Issued	An existing, unused gift certificate	Redeemable	Not redeemable
Partially Redeemed	A gift certificate with part of the balance redeemed	Redeemable	Not redeemable
Redeemed	A gift certificate with no remaining balance	Not redeemable	Not redeemable

Select Merchant Tools > site > Online Marketing > Gift Certificates.
To edit or delete a coupon, use the menu at the end of the row.
Click New.
Enter the required information and click Apply.

System-generated gift certificate codes are 16 characters and alpha-numeric. Salesforce B2C Commerce supports legacy 10-character codes for backward compatibility.
To view the list of gift certificates, click Find.