Google Pay Integration into B2C Commerce Processes

Payments made using Google Pay are processed in the usual manner through a merchant's PSP.

Use of Google Pay makes no changes to fullfilment or customer service. The merchant continues to own the relationship with the customer, including all aspects of fullfilment and customer service just as they would with any order from their site.

Use of Google Pay makes no changes to the way returns are handled. Questions about orders or returns are handled by the merchant’s business. The PSPs provides all transaction information needed for returns just as for all other transactions.

As long as the merchant continues to use the same PSP, no changes are required to their order management system or the payment settlement process.

The existing B2C Commerce storefront capabilities or integrations are used for shipping and tax calculations. If the merchant uses B2C Commerce tax tables, for example, these work “out of the box” after enabling Google Pay.

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