Import/Export Analytics and Reporting

Salesforce B2C Commerce reports on import and export processes via pipeline processing reports, system logs, and import and export logs. While system logs provide general information about the system and APIs, import and export logs provide information that is specific to import/export processes, whether these processes are performed from within Business Manager or programmatically via pipelets.

Processing Reports

B2C Commerce provides a set of pipeline processing reports that are available within the Business Manager. Because many implementations use pipelines to process import and export functions, the Pipeline Usage and Pipeline Errors reports can provide useful information when testing and troubleshooting recommendations. These reports are located in the Business Manager Analytics module (Site > Analytics > Technical Reports).

You can download Analytics data as spreadsheet files.

System Logs

The system logs, accessible via WebDAV, capture information that is related to API processing, data staging, and error handling. Use the links provided in Business Manager (Administration > Site Development > Development Setup > WebDAV section > Log files). These logs can provide useful information when troubleshooting import and export related issues.

Import and Export Logs

If you use the XMLValidation pipelet to validate your import and export, you can generate a log. The log is located by default under IMPEX/log in your cartridge. You can access this log via your WebDAV connection. For example: https://you.dw.demandware.net/on/demandware.servlet/webdav/Sites/Impex/log.

You can find the name of the log generated for a particular run through of the pipeline by using a breakpoint on the XMLValidation node and checking the log file attribute.

Not all errors thrown by the import pipelets and logged cause the pipeline processing to stop. It's important to include error handling for some of these exceptions, so that you are aware of problems when they occur.

B2C Commerce automatically cleans up any log files in the IMPEX/log folder 30 days after they were created on Staging and Production instances and 7 days after they were created on Sandbox and Development instances.

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