Page Designer General Troubleshooting

The following tips have been found to quickly discover and help solve many common errors.

• Refer to the browser developer console to determine if there are errors shown.
  • Check for general javascript errors, induced by either the storefront itself or Page Designer.
  • Check the network tab in the browser console and monitor the XHR requests (for example, you can see any API request going back and forth).
• Refer to the server logs to determine if there are errors shown.
  • In Business Manager, go to Administration > Site Development > Development Setup .
  • Browse the log files checking especially the error logs for any related entries, such as script exceptions.
• Work within Page Designer Optimal Performance.

  Page Designer Pages within Business Manager aren’t cached allowing Content Editors and Merchandisers to see their updates immediately. For optimal performance, we recommend you ensure the nesting within components are kept to 5 or under.

• If you’re experiencing a 'Service Unavailable Error - 500', this is not a Page Designer specific issue. Check the error logs to determine the issue.