Item Management

Order Management provides extensive functionality for managing the physical and virtual items that your company offers for sale. This includes the ability to group items into catalogs and categories within the item inheritance hierarchy.


Items represent the products and services that your company offers for sale. Order Management supports the following item types:

Order Management maintains detailed records of each item that you enter into the system. The following are some of the default fields included in an item record:

Items are managed through the Inventory Manager. You can search for items based a variety of criteria. You can also browse items, by the following:

Item Associations

Item associations are user-defined relationships between items. Group and kit associations are used to define the component physical items included in group and kit items, respectively. Other associations can be used by developers in customized business rules and functions. Types of associations include:

When an association is applied to an item, the reciprocal association is automatically applied to the associated item. For example, if you add an up-sell association with item B to item A, then item B will automatically show a down-sell association with item A.


Categories group items into logical sets that are especially useful for organizing product browsing. Examples of categories include furniture, electronics, or services. Categories exist in their own hierarchy within the item inheritance hierarchy, with a category-level provider configurations inherited by sub-categories just as they are within the larger item inheritance hierarchy.

In addition to grouping items for provider configurations, categories can be assigned attributes, tags, SEO keywords, and images.


Catalogs are groups of items that exist at a higher level of the item inheritance hierarchy than do categories. Unlike categories, catalogs don't have their own hierarchy – all catalogs exist at the same level of the item inheritance hierarchy. An example of common catalog usage might be a company that encompasses multiple brands and organizes its products into a separate catalog for each brand.

Master and Child Item Variations

Items that are available in multiple variations or configurations can be implemented as master and child items. A master item represents a generic item, with child items representing each variation or configuration of the generic master item. Most settings and parameters of a master item are inherited by its child items. A master item can't be sold directly and is not considered to be available for sale unless at least one of its child items is available. An example of this type of item might be a shirt style that is available in several different sizes. The shirt style is represented as a master item, with a child item for each different size.

Note: If a master item is deleted, then its child items will remain in the system as independent items.

Child items do not inherit category assignments from their master items – each child item must be individually assigned to any categories. However, child items do inherit catalog assignments from their master items and can't be assigned to catalogs individually. Optionally, if a master item belongs to multiple catalogs, its child items can be individually assigned to only a subset of those catalogs.

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