Verify Your Identity with Multi-Factor Authentication

Multi-Factor Authentication (MFA) is an extra layer of protection beyond a single password. This extra protection can be knowledge (something you know), possession (something you have), or bio-metrics (something you are). By utilizing an additional factor of identification, such as a mobile phone (something you have), the risk of account compromise is decreased. Depending on the multi-factor authentication (MFA) settings of your organization and your registered MFA verification methods, Account Manager asks you to verify your identity using a supported verification method.

If you have multiple verification methods registered, Account Manager opens the last used method. If you want to verify your identity with another registered verification method, you can choose another verification method.

Salesforce Authenticator App

If you connected the Salesforce Authenticator app (version 3 or later) to your account, use the app to verify your Account Manager account activity. Account Manager sends a push notification to your mobile device. When you get the notification, open the app, verify the activity details, and tap Approve on your mobile device.

Security Key

If you registered a FIDO2-compliant U2F security key that is associated with your account, use the security key to verify your Account Manager account activity. At the prompt, insert your security key into the appropriate port on your computer or mobile device. If it has a button, touch the button. Security keys aren’t a biometric device, even though some have a button that requires your touch to activate the device.

One-Time Password Generator App

If you connected an authenticator app (such as Salesforce Authenticator or Google Authenticator) to your account, use the mobile app to generate a verification code. This type of code is sometimes called a “time-based one-time password.” The code value changes periodically. Account Manager asks you to insert the verification code, insert the code, and click Verify.

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