Manage Instances in Control Center

Control Center enables you to view the status of instances in your organization, and to perform appropriate actions against those instances, provided you have sufficient permissions.

When you log in to Control Center, you can see your organization, your realms, and your instances:

Instance types include:

When you view a realm, you see the aggregated statuses of the instances contained in the realm.

You can search for a specific instance by entering an instance name in the search field.

The following table describes the PIG and SIG statuses shown in Control Center:

Status Description Available actions in Control Center
System up and running The instance is running normally.
  • PIG–restart the instance
  • SIG–restart, stop, or reset the instance
System down The instance is down due to a technical problem, not because a user intentionally stopped the instance.
  • PIG–restart the instance
  • SIG–start or reset the instance
Administratively down

The instance is down because it was manually stopped by an administrator or by a user with permission to stop the instance. (You can check the audit log to see who stopped an instance.)

  • PIG–you can start the instance
  • SIG–start or initialize the instance
Starting The instance is currently starting.
  • PIG–no actions available
  • SIG–no actions available
System running DBInit The instance is in the process of being initialized.
  • PIG–no actions available
  • SIG–no actions available
System running reset The instance is in the process of restarting.
  • PIG–no actions available
  • SIG–no actions available
Maintenance The label "Maintenance" appears in addition to the instance status when Commerce Cloud performs maintenance. No action can be performed by the user during this time.
  • PIG–no actions available
  • SIG–no actions available

The following table describes the ODS statuses shown in Control Center:

Status Description Available actions in Control Center
Is being deleted The instance is being deleted. This status is only used with ODS instances.
  • ODS–no actions available
Creating The ODS instance is being created. This status is only used with SIG ODS instances.
  • ODS–no actions available
Stopping The ODS instance is being stopped. This status is only used with SIG ODS instances.
  • ODS–no actions available
Deleting The ODS instance is being Deleted. This status is only used with SIG ODS instances.
  • ODS–no actions available
Restarting The ODS instance is being Restarted. This status is only used with SIG ODS instances.
  • ODS–no actions available
New The ODS instance is Newly created. This status is only used with SIG ODS instances.
  • ODS–start or reset a new instance
Deleted The ODS instance is deleted. This status is only used with ODS instances.
  • ODS–no actions available
Failed The ODS instance failed. This status is only used with ODS instances.
  • ODS–no actions available
Upgrading The ODS instance is upgrading. This status is only used with ODS instances.
  • ODS–no actions available
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