Reset a Customer Password

An agent can help a customer reset their password in Customer Service Center. The agent must have permission to use Customer Service Center.

  1. Select site > Merchant Tools > Ordering > Customer Service Center.
  2. Go to the Customer Detail page.
  3. Click the password reset button.
    The customer receives an email with a link to reset their password.
    Note: In order for the customer password reset to trigger sending the email, a developer in your organization has to implement the AfterPost hook.
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