Find an Order

After an order is created in the storefront, you can view order details in Business Manager. You can search using simple or advanced search parameters, or search by multiple order numbers. Salesforce B2C Commerce performs full text case-insensitive search.

In multi-word searches, word order is irrelevant. B2C Commerce searches for all possible word orders. Wildcards are not supported.

When entering multiple order numbers, separate the order numbers with one of the following: comma (,), semi-colon (;), colon(:), space ( ), or newline.

Note: If you see unavailable fields, you have read-only permission. You can search for orders, view order data, and print invoices only. You can't modify or delete orders. If you have mixed permission to access one module (via different roles), the higher-level access is granted. See your administrator if you require write access.
Note: When Order Management is enabled with B2C Commerce, order status in Business Manager corresponds to the following order statuses in Order Management:
Business Manager Status Order Management status
Processing Ready to Push
Processing Pushing
Processing Pushing failed
Accepted Integrated
Accepted Null
Failed Rejected
  1. Select site > Merchant Tools > Ordering > Orders.
  2. Search via one of the following:
    1. Enter any text in the order.
    2. Enter the order number in the Order Number field and click Find.
    3. If you have more than one order, click the By Number tab and enter multiple orders.
      Separate order numbers with one of the following: comma (,), semi-colon (;), colon(:), space ( ), or newline.
    4. (optional) Click the Failed checkbox to view failed orders.
    5. Enter the information you know about the order, and click Find.

      Enter details in one or more of the following categories:

      • Order Attributes
      • Customer Attributes (useful for finding guest orders)
      • Order Origin
      • Order Status
      • Merchandise
      • Order Creation
  3. To perform an advanced search, click the Advanced tab.
    1. To search for orders across sites, click Select Site, check the sites to search, and click Apply.
    2. Enter the information you know about the order.
      You can search for orders by coupon code or coupon ID. However, the search attribute is effective for new orders only. If you require this attribute for existing orders too, work with Customer Support to initiate the reindexing of existing orders.
    3. If the Order Management integration is active, to search for Order Management orders by status, click Order Management Status and select All, Accepted, Failed, or Processing. You can select multiple statuses. To use this functionality with the single select dropdown for status, contact Salesforce Support to change the order search settings.
    4. To specify the order to use to show the results, select a column to Sort By and whether to sort in ascending or descending order.
    5. To export the list of orders to a CSV file, click Export to CSV and (optionally) enter a file name.
      If no file name is specified a system-generated file is provided.

      If there are more than 10,000 orders in the search result, only the first 10,000 orders are exported. When you open the CSV file directly in Excel, the leading zeros are dropped. To keep the leading zeros, import the CSV file into Excel and select text as the format for the number column.

      Note: When you open the CSV file directly in Excel, the leading zeros are dropped. To keep the leading zeros:
      • Open a blank worksheet in Excel.
      • Select Data > From Text.
      • Select the CSV file and click Import.
      • Select Delimited and click Next.
      • Check Comma and click Next.
      • When the Number column is highlighted, select Text and click Finish.
    6. To check on the status of an export, click Check Export Status.
    7. Click Find.
  4. To view details of failed orders, click the information icon next to the status.
  5. To resubmit failed orders, click Resubmit all failed Orders.
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