Update Orders

You can update an order after it's submitted. For example, you can correct customer information or change the status. If you use Salesforce Order Management (SOM), then after an order is sent to Order Management, manage it there.

  1. Select site > Merchant Tools > Ordering > Orders.
  2. Locate the order you want to update.
    • Use the search function.
    • To view a list of all orders, click Find.
  3. Select the order, make your changes, and click Save. If you don't have permission to update orders, contact your administrator.
    • To change the customer contact information, click the General tab.
    • To change the status of an order, click the General tab.
      Note: Important! You can't change an order's status after it's been sent to SOM. If you're using SOM, any processes that run on placed orders shouldn't rely on any order data in B2C Commerce.

      You can change the status of an order only if it isn't associated with an active post-processing object, such as a shipping order, return, or appeasement. The status of an order associated with one or more post-processing objects is automatically set based on the statuses of those objects.

    • To change the shipping information, click General, and then click Shipment.
    • To modify order attributes, click Attribute. Only the attributes that you've added to an attribute group on the order system object are shown.
    • To change the amount paid, payment status, or billing address, click Payment.

      For regions that use VAT (Value-Added Tax), the default document generated by the Print Invoice button on this tab does not legally qualify as a VAT invoice.

      However, you can customize this button to print a valid VAT invoice.

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