Special Cases of Explicit Recommendations

It's important to understand how Salesforce B2C Commerce behaves in special circumstances.

There is a dependency between functionality exposed within Business Manager and the configuration of the extensible Recommendation business object. This table describes how B2C Commerce behaves under certain scenarios.

Scenario B2C Commerce Behavior
A recommendation exists but its type is no longer available in the value definition list of the RecommendationType attribute. B2C Commerce shows the integer value without a display name. B2C Commerce doesn't include the invalid values in the dropdown menu lists for filtering by type. You can view these values when you edit an existing recommendation.
There are no attribute value definitions for the RecommendationType attribute. You can't create a recommendation in this case. Select a valid type when creating a recommendation through Business Manager.
A source or target object (for example, category or product) is no longer in the catalog, but related recommendations were not removed.

Orphaned recommendations appear in the Recommendations section of Business Manager, where you can delete them. The SKU for both the source and target products appear, but their names indicate NOT AVAILABLE.

Orphaned recommendations are also included in an export. Recommendations that reference non-existing products can be imported, but do not affect the application.

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